Trabalham com comparticipações da Segurança Social ou ADSE?

Sim. Aplicamos comparticipações e condições especiais quando previstas por lei, mediante apresentação de receita médica.

Preciso de receita médica para comprar?

Não. A maioria dos produtos pode ser adquirida livremente. Apenas os produtos com comparticipação ou com IVA reduzido exigem receita médica.

Os produtos incluem instruções e apoio na montagem?

Sim. Todos os produtos são acompanhados por manual de utilização. Não fazemos montagem ao domicílio, mas prestamos apoio à distância sempre que necessário.

Posso levantar a encomenda na loja ou agendar a entrega?

Sim. Pode levantar a sua encomenda na loja ou agendar a entrega diretamente com a transportadora, quando aplicável.

Fazem entregas em todo o país?

Sim. Entregamos em Portugal continental e nas ilhas. O prazo médio de entrega é de 2 a 5 dias úteis no continente e até 7 dias nas regiões autónomas.

Posso obter apoio na escolha de produtos?

Sim. A nossa equipa está disponível na loja, por telefone ou online para o ajudar a escolher o produto mais adequado à sua situação.

Onde fica a loja física e qual o horário de funcionamento?

A Ortovitalis está localizada na Rua dos Mareantes, 432, em Vila do Conde. Funcionamos de segunda a sexta das 10h00 às 13h00 e das 14h00 às 18h00, e aos sábados das 09h00 às 12h00. Não é necessário marcar visita.

How do I choose between orthopaedic walkers, canes and electric scooters for reduced mobility?

The starting point is always the person's degree of mobility. If only light support is needed, just for short walks, a cane may be enough. There are simple models with an ergonomic grip, and models with a triple or quadruple base that offer greater stability. Walkers are recommended when there's difficulty with balance or a need for full support on both sides of the body. They are safer indoors or on flat surfaces. Electric scooters are recommended for those who can no longer walk medium or long distances but still have control of their arms and torso. They are comfortable, easy to drive and ideal for getting around outdoors.

How can I make sure I'm choosing the right equipment without being a healthcare specialist?

It's normal to have doubts. The key is to consider the context of use (home, street, stairs?), the level of support needed and the person's physical abilities. If you're deciding for a family member, think about arm strength, balance, ease of standing up and tolerance to effort. At Ortovitalis, every product comes with a clear explanation of what it's for, and we have a team ready to help by phone or WhatsApp. Rather than guessing, it's better to rely on professional support.

What's the difference between a simple cane for the elderly and a tripod cane?

The main difference lies in stability. A simple cane has a single base and is suitable for those who need a small amount of support while walking. A tripod (or quad) cane has three or four points of contact with the ground, offering more balance and safety. It's ideal for those who already have some instability or fear of falling. They are heavier and sturdier, making them less practical to carry around, but far more stable. Ideally, it should be adjusted to the correct height so the user doesn't strain their posture while walking.

What types of mobility aids are best suited for daily use at home and outdoors?

At home, the best options are walkers with front wheels or folding frames, because they provide continuous support and are easy to store. If space is limited, there are compact models that fit through narrow doorways. Outdoors, folding wheelchairs or electric scooters are more comfortable, especially for people who can't walk for long. What matters is making sure the equipment is lightweight, easy to handle and suited to the person's specific needs.